Is the sound of your iPhone 12 too low?Apple replaces it for free

If you have an iPhone 12 or iPhone 12 Pro and you can no longer hear your interlocutors during a voice call, Apple now undertakes to repair or replace your smartphone for free.A new clause of his customer contract has just been presented in this sense.

"Apple has determined that a very low percentage of iPhone 12 and iPhone 12 Pro units may encounter sound problems, due to a component of the receiver module likely to break down," said the company in a new noteOnline on his assistance page.According to the Cupertino firm, defective devices were made between October 2020 and April 2021.The defect was not spotted on the iPhone 12 Mini and iPhone 12 Pro Max models, so they are not affected by this particular program.

Covered for two years

This is the first repair program announced for the iPhone 12.Apple is customary of this type of provisional intervention on a large scale however, let us remember those set up to overcome the pristlest airpods or deficient screens of the iPad Air and the iPhone 11.

To have your iPhone examined, you can contact Apple customer service, go to an Apple Store or to an Apple Apple Service Provider.Iphones "will be examined before any intervention to verify that they are eligible for this program", specifies the document.

To be eligible for the program, you must have bought your iPhone 12 or iPhone 12 Pro in the past two years - so if your device seems operational today but has anomalies in the future, it is always possible to benefit from thisfree service.As long as the two years have not sold.

Customer service has a price

When you buy an apple device, you often pay more than elsewhere the premium specifications of your new phone.However, this cost is not limited to the technical configuration of the product, it also includes its evolutionary customer support.And this Addendum linked to the purchase of an iPhone 12 or an iPhone 12 Pro is the perfect example.When a bug is identified, Apple's assistance generally shows itself most reactive.

In addition, repairing or replacing an Apple product are simple and quick processes for the brand's customers.You can send your device by post, put it in an Apple Store or deal with an approved partner, without paying the slightest euro.

Apple has certainly made missteps in the past - especially with its butterfly keyboard introduced in 2015 and unloved by MacBooks users.Very sensitive to dust, with keys blocker randomly, its faults have not been instantly recognized by the company.Today, Apple is trying to regain the confidence of its followers, and succeeds thanks to well thought out and provisional replacement programs.

Via 9TO5MAC